Shipping policy

Last updated: September 26, 2026

Thank you for shopping with Bertiy! Please review our shipping policy below.

Processing Time

All orders are processed within 1–2 business days (Monday – Friday) after your order is placed. Orders placed after 5:00 PM (ET) will begin processing the next business day. You will receive a notification once your order has shipped.

Transit Time

Once your order has shipped, it typically takes 4–6 business days for the carrier to deliver it to your address.

Total Estimated Delivery Time

Combining processing and transit time, your order should arrive within 5–8 business days from the date it was placed.

  • Handling Time: 1–2 business days
  • Transit Time:  4–6 business days
  • Total Delivery Time: 5–8 business days


Shipping Destinations

  • We currently ship within the United States.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation with tracking details where available. Please allow 24–48 hours for tracking information to update.

Delays

Bertiy is not liable for delays caused by the shipping carrier, weather, natural disasters, or other events beyond our control. If your order is significantly delayed, please contact us and we'll help look into it.

Failed or Refused Deliveries

Since Bertiy ships orders on a Cash on Delivery (COD) basis, please ensure someone is available at the delivery address to receive and pay for the package. If a delivery attempt fails, the courier may attempt redelivery or return the package to us, which may result in cancellation of the order.

Lost or Stolen Packages

Bertiy is not responsible for packages confirmed as delivered to the address provided at checkout. If you believe your package was lost in transit, please contact us at support@bertiy.shop and we will assist you in resolving the issue with the carrier.

Contact Us

Questions about your shipment?

  • Email: support@bertiy.shop
  • Phone: +1 516-349-8759
  • Support Hours: 9 AM – 5 PM (ET), Monday – Friday

Business Information