FAQs

Last updated: September 26, 2026

Have a question? We've answered some of the most common ones below. If you can't find what you're looking for, feel free to contact us at support@bertiy.shop.

Orders

Q: How do I place an order?

A: Simply browse our collection, add your desired items to the cart, and proceed to checkout. Fill in your shipping details and confirm your order.

Q: Can I change or cancel my order after placing it?

A: Yes, you can cancel or make changes to your order free of charge before it has shipped. Please contact us as soon as possible at support@bertiy.shop with your order number.

Q: How will I know my order was placed successfully?

A: You will receive an order confirmation email with your order details shortly after checkout.

Payment

Q: What payment methods do you accept?

A: We currently accept Cash on Delivery (COD). You pay in cash directly to the courier when your order is delivered to your address.

Q: Do I need to pay anything online?

A: No, no online payment is required. You simply pay the courier in cash upon delivery.

Q: What currency are your prices listed in?

A: All prices on our website are listed in US Dollars (USD).

Shipping & Delivery

Q: How long does shipping take?

A: Orders are processed within 1–2 business days, and transit typically takes 4–6 business days. Total estimated delivery time is 5–8 business days. See our Shipping Policy for full details.

Q: Do you ship internationally?

A: We currently ship within the United States only.

Q: Can I track my order?

A: Yes, once your order ships, you'll receive tracking details where available.

Q: What happens if I'm not home for delivery?

A: Since orders are Cash on Delivery, please ensure someone is available at the delivery address. If delivery fails, the courier may attempt redelivery or return the package to us.

Returns & Refunds

Q: What is your return policy?

A: You may request a return within 30 days of receiving your order, provided the item is unused and in its original packaging. See our Return & Refund Policy for full details.

Q: How do I return an item?

A: Contact us at support@bertiy.shop with your order number and reason for return. We'll email you a prepaid return label to download and print.

Q: How do refunds work since I paid with cash?

A: Approved refunds are issued via bank transfer or store credit, whichever you prefer, within 7 business days of approval.

Q: What if my item arrives damaged or incorrect?

A: Contact us within 7 days of delivery with photos of the item, and we'll arrange a free replacement or full refund.

Products

Q: Are your products safe for pets?

A: Yes, all products in our store are carefully selected with pet safety, durability, and everyday usefulness in mind.

Q: Do you offer product recommendations?

A: Absolutely! Contact our support team and we'll help you choose the right product for your pet's needs.

Contact

Q: How can I reach customer support?

A:

  • Email: support@bertiy.shop
  • Phone: +1 516-349-8759
  • Support Hours: 9 AM – 5 PM (ET), Monday – Friday

Business Information