Contact Us

At Bertiy, your satisfaction and your pet's happiness matter to us. Whether you have a question about an order, need product advice, want to report an issue, or simply want to share feedback we're here and ready to help.

How to Reach Us

Email For all inquiries, the fastest way to reach us is by email: support@bertiy.shop We aim to respond to all emails within 24 hours during business days.

What Can We Help You With?

  • Order Status & Tracking: Have questions about where your order is? Email us your order number and we'll look into it right away.
  • Product Questions: Not sure which product fits your pet's needs? Our team is happy to guide you.
  • Returns & Refunds: Need to start a return or report a damaged item? Reach out and we'll walk you through the process.
  • General Feedback: We love hearing from our customers. Your feedback helps us improve.

Response Time

We aim to respond to all customer inquiries within 24–48 business hours. For faster assistance, please include your order number (if applicable) when reaching out via email.

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